How do I reschedule a Ladder Assist or Inspection?

If you're using the Seek Now Portal (legacy)
Quick Answer

You can reschedule a ladder assist directly in the SeekNow portal by selecting a new date and time.

What to Do

• Log into the SeekNow portal  

• Click on “My Services”  

• Navigate to the “Canceled” tab  

→ Locate the ladder assist you need to reschedule  

• Click the “Reschedule” button  

→ This will open available dates and times  

• Select a reschedule reason, then choose a new date and time  

• Click “Reschedule” to confirm  

Once rescheduled, the ladder assist will appear under the “Scheduled” tab until it is completed.

If you're using Maestro Platform

Quick Answer

You can reschedule a Ladder Assist directly in Maestro by selecting a new date and time.

What to Do

• Log into Maestro.
• Go to “Inspections.”
• Find the service you need to reschedule (filter by Status if needed).
• Click the three-dot menu and select “Reschedule.”
• This will open available dates and times.
• Select a reschedule reason, then choose a new date and time.
• Click “Reschedule” to confirm.
  
  
  Additional Notes:
  If you are still experiencing trouble: email our support team here.