Why hasn’t the inspector contacted the insured?

Quick Answer
The Scheduling team is responsible for contacting the insured, not the inspector.

What to Do
• Check the status updates in the SeekNow portal  
→ Example: “Weblink sent to Insured” is sent immediately after submitting the request  

• Allow time for Scheduling to complete outreach  

• If no updates are visible, contact support here

Additional Notes
Inspectors may only contact the insured to confirm arrival time on the day of a Solo inspection.