Why can’t I see my report?

If you're using the Seek Now Portal (legacy)
Quick Answer

If you’re unable to see your report, it may not be available yet or may require additional time to process.

What to Do

• Log into the SeekNow portal  

• Navigate to “My Requests” or “All Services”  

• Search using the claim number or insured name  

• Check if the report is available within the request  

If you're using Maestro Platform

Quick Answer

If you're unable to see your report, it may not be available yet or may require additional time to process.

What to Do

• Log into Maestro.
• Go to “Inspections.”
• Search using the claim number or insured name.
• Open the claim and download the photos and report.

Additional Notes

If the report is still not visible, contact support for assistance.